Help & FAQs
Find quick answers about returns, refunds, delivery, cancellations, collection services and additional support.
Returns & Refunds
Do you accept returns?
Yes. You have 30 days from the delivery date to return an unused item in its original packaging.
Is there a fee to return or exchange an item?
If you change your mind, a collection fee applies. For faulty or incorrect items, returns are free.
What condition should the item be in?
Items must be unused, undamaged, and in their original packaging.
Do I need to keep the packaging?
Yes. To process a return, the product must be returned in its original packaging.
What if my item is damaged on delivery?
Please notify us immediately, ideally with photos. We will arrange a replacement or refund where applicable.
Are there any items I can’t return?
Yes. Custom-made items, personalised products, and mattresses once removed from packaging cannot be returned unless faulty.
How and when will I receive my refund?
Refunds are processed within 14 working days after we receive and inspect your return.
Can I cancel my order before delivery?
Yes. Orders cancelled within 24 hours are refunded in full. Later cancellations may incur an administration or cancellation fee.
Delivery Information
Where do you deliver?
We deliver across mainland UK. Additional charges may apply for remote areas.
What delivery options do you offer?
We provide delivery options depending on your item and postcode.
- Standard Delivery: 3–10 working days
- Custom & Made-to-Order Items: 7–21 working days
- Room of Choice Delivery: available where access is safe and suitable
- Assembly Service: available on selected products
What are your delivery charges?
Delivery charges are calculated at checkout based on postcode, product size, and the selected delivery service.
How long does delivery take?
Standard delivery usually takes 3–10 working days. Custom and made-to-order items may take 7–21 working days depending on production and delivery schedules.
When will I receive my delivery date?
We will contact you once your order is ready to confirm your delivery date.
Can you deliver on weekends?
Weekend delivery may be available in selected areas, depending on delivery schedules.
Can I change my delivery date?
Yes. Contact our team at least 48 hours before your scheduled delivery where possible.
Can you deliver to my room of choice?
Yes, where access is safe and suitable. Delivery teams can carry items up to 2 flights of stairs. Please inform us in advance of any access restrictions.
What happens if I miss my delivery?
A redelivery fee may apply if no one is available to receive the order at the agreed time.
Do I need to be home to receive the delivery?
Yes. Someone must be present to sign for and accept the delivery.
What if my item doesn’t fit through the door or stairs?
Please measure carefully before ordering. If access is restricted and delivery cannot be completed, redelivery or return charges may apply.
Do you remove old beds or mattresses?
Removal or recycling services may be available on selected orders. Please contact us before delivery to confirm availability.
Can I tell you about delivery restrictions in advance?
Yes. Please advise us of narrow hallways, parking issues, stairs, apartment access, or any other restrictions before delivery.
Missed Delivery
Can I rearrange my delivery after a missed delivery?
Yes. Missed deliveries can be rearranged, but a redelivery fee may apply.
Cancellations
Can I cancel my order before a delivery date is arranged?
Yes. Orders cancelled within 24 hours are refunded in full. Later cancellations may be subject to a fee.
Can I cancel my order after a delivery date has been arranged?
Yes, but collection, cancellation, or administration charges may apply.
Collection Service
Can you collect the item(s) I want to return?
Yes. We can arrange collection as part of the returns process.
How long will it take to collect my order?
Collections are usually arranged within 7–10 working days after approval.
Additional Services
Do you offer professional assembly?
Yes. Our team can professionally assemble selected items, including bed frames, ottoman beds, and headboards.
Can you recycle my old bed or mattress?
Recycling or removal may be available on selected deliveries. Please contact us before delivery to confirm.
Do you offer extended warranties?
Warranty cover depends on the product purchased. Please check the product page or contact our support team for details.
Still looking for answers?
If the answer you’re looking for isn’t in our FAQs, please send us a message using the form below.