Privacy Policy

This Privacy Policy explains how Bed365 collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or use our services.

Information We Collect

We collect information that helps us process orders, provide customer support, improve our website, and deliver a better shopping experience.

Personal Information

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you including your name, billing address, shipping address, payment information, email address and phone number.

Device Information

When you visit our website, we may automatically collect information about your device, browser, IP address, time zone, pages viewed, referring websites and how you interact with our website.

How We Use Your Information

We use the information we collect to fulfil orders placed through our website, process payments, arrange shipping, provide invoices or order confirmations, and communicate with you.

To process and fulfil your order.
To communicate with you about your order or enquiry.
To screen orders for potential risk or fraud.
To provide customer support.
To improve our website, products and services.
To share relevant product updates or offers where permitted.

Sharing Your Information

We may share your personal information with trusted third-party service providers who help us operate our website, process payments, deliver orders, analyse website performance and provide customer support.

We may also share your personal information where required to comply with applicable laws, respond to lawful requests, protect our rights, or prevent fraud.

Data Retention

When you place an order through our website, we will maintain your order information for our records unless and until you ask us to delete this information, where legally permitted.

Your Rights

You may have the right to access, correct, update or request deletion of your personal information. You may also have the right to object to certain processing or request that we restrict how your information is used.

To exercise these rights, please contact us using the contact details provided below.

Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website usage and support marketing activity. You can usually manage cookie preferences through your browser settings.

Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal requirements or regulatory reasons.