Returns & Refunds Policy

At Bed365, we want you to love your purchase. However, we understand that sometimes circumstances change. Please read our Returns & Refunds Policy carefully before placing your order.

Some items may be excluded from returns and refunds. Please see the relevant sections below for full details.

60-Night Risk-Free Trial

We offer a 60-night trial on eligible beds and mattresses.

If you are not fully satisfied with your purchase, you may request a return within 60 days of delivery.

To begin a return, please contact our support team before the 60-day period ends.

Contact Information

Email: info@bed365.uk
Telephone: 01924 359307

Support: Bed365 Support

Custom & Made-to-Order Products

Custom-made, made-to-measure, or bespoke items are non-refundable and non-returnable.

This includes:

• Custom bed sizes

• Bespoke headboards

• Special fabric requests

• Non-standard made-to-order items

The 60-night trial does not apply to custom-made products.

Return Charges & Important Information

A £75 collection fee applies to all approved returns under the 60-night trial.

Example:

• Product price: £500

• Collection fee: £75

• Refund amount: £425

Please note:

• Original delivery charges are non-refundable

• Returned items must be in reasonable condition

If returned items are damaged, stained, torn, heavily used, or structurally damaged, Bed365 reserves the right to deduct up to 75% of the refund value to cover damages or refuse the return entirely.

Customers may also arrange their own return delivery.

Return Address

Bed365
[Insert Your Warehouse Address Here]

Delivery & Redelivery

Please ensure someone is available to accept the delivery on the agreed delivery date.

If delivery is missed, additional redelivery charges may apply.

Damaged Items on Delivery

We carefully inspect all products before dispatch.

Upon delivery:

• Please inspect your order carefully

• Any visible damage should be reported immediately

If damage is discovered after unpacking, you must notify us within 48 hours of delivery.

Reports made after 48 hours may not qualify for a refund, replacement, or exchange.

Order Cancellations

Orders may be cancelled free of charge up to 2 working days before the scheduled delivery date before 1:00 PM.

Example:

• Thursday delivery → cancel by Tuesday before 1:00 PM

• Monday delivery → cancel by Thursday before 1:00 PM

If cancellation occurs after the cut-off:

• A £75 cancellation fee applies

• Delivery charges remain non-refundable

Change of Mind Returns

If you simply change your mind:

• A £75 collection fee applies

• Original delivery charges are non-refundable

If exchanging for another size, colour, or product:

• Collection and redelivery charges may apply

If the Item Does Not Fit

Customers are responsible for ensuring products fit through:

• Doorways

• Hallways

• Staircases

• Lifts

• Desired rooms

If delivery cannot be completed because the item does not fit:

• Redelivery charges may apply

• Cancellation fees may apply if the order is cancelled

Access Restrictions

Please inform us in advance about:

• Limited parking

• Apartment access

• Narrow staircases

• Restricted building access

If delivery fails due to undisclosed access restrictions:

• Redelivery charges will apply

• Original delivery charges are non-refundable

Our delivery team can carry items up to 2 flights of stairs.

Lift access may be used where suitable.

Professional Assembly Service

If professional assembly has been selected:

Our team will:

• Deliver your order to the room of choice

• Assemble the bed where applicable

Please note:

• Packaging is not removed

• We strongly recommend keeping all packaging for future returns

Returning Assembled Products

Before collection:

• Beds must be fully dismantled

• Items must be securely repackaged

If products are not dismantled or packaged correctly:

• Additional charges may apply

• Collection may be refused

Clear photos of the packaged items may be required before collection is arranged.

Replacement packaging can be requested at an additional cost.

Collections & Redeliveries

Collection or redelivery cancellations must be made:

• At least 2 working days before the scheduled date

• Before 1:00 PM

Refund Processing

Once returned items are received and inspected, refunds will be processed to the original payment method.

Please allow up to 5 working days for funds to appear in your account after processing.

Your Consumer Rights

This policy does not affect your statutory rights under UK consumer law.

Bed365 will always honour your legal consumer rights.

Need Help?

Our customer support team is always happy to assist.

Visit: https://www.bed365.uk/